Terms of service

Welcome to Novalya. These Terms of Service govern your access to and use of Novalya.xyz, including purchases made through our online store.

Throughout these Terms, “Novalya,” “we,” “us,” and “our” refer to our store and its operations.

By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service and the policies referenced on our website.

Online Store Terms

By using our website, you confirm that you have the legal capacity required to enter into transactions under the laws applicable to you or that you are using the website with appropriate authorization.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

Products and Services

Novalya offers portable personal care, hygiene, and related everyday convenience products.

We make reasonable efforts to provide accurate product photographs, descriptions, specifications, dimensions, colors, and other relevant information.

However, actual product appearance may vary slightly due to photography, lighting conditions, device displays, manufacturing variations, or updates to packaging.

Pricing

Prices displayed on Novalya.xyz are subject to change from time to time.

We may introduce or discontinue discounts, promotions, or special offers at our discretion, subject to applicable law.

If a clear pricing or technical error occurs, we reserve the right to correct the error before fulfilling the affected transaction. Where appropriate, we will contact the customer regarding available options.

Orders

Submitting an order does not automatically guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including circumstances involving suspected fraud, unauthorized payment activity, inventory errors, pricing mistakes, or shipping restrictions.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

Customer Information

Customers agree to provide accurate, complete, and current information when placing an order.

This includes billing information, shipping addresses, email addresses, telephone numbers, and other details reasonably required to complete the transaction.

Novalya is not responsible for delivery issues resulting from incorrect information provided by a customer, except where responsibility cannot legally be excluded.

Payments

Available payment methods will be displayed during checkout.

Payment processing may be handled through authorized third-party payment service providers. Transactions may therefore also be subject to the terms and security procedures of the applicable payment provider.

Shipping

Novalya provides free worldwide shipping on eligible orders.

Our normal estimated delivery timeframe is 7–14 days.

Delivery estimates are not guaranteed arrival dates. Customs procedures, carrier delays, holidays, severe weather, transportation interruptions, destination restrictions, and other events outside our reasonable control may affect delivery.

Please review our Shipping Policy for additional information.

Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

We provide free returns for eligible orders accepted under that policy.

Certain personal care or hygiene products may be subject to restrictions once opened or used, except where an item is defective, incorrect, damaged, or applicable law provides otherwise.

Intellectual Property

Unless otherwise indicated, original materials appearing on Novalya.xyz, including our written content, branding, graphics, design elements, and other original materials, are owned by or licensed to Novalya.

You may not reproduce, commercially distribute, modify, republish, or exploit protected materials without authorization except where permitted by law.

Prohibited Activities

Users may not attempt to interfere with the security or operation of our website, introduce malicious software, gain unauthorized access to systems or data, commit fraud, impersonate another person, or use the website in violation of applicable laws.

Third-Party Services

Our store may rely on third-party providers for hosting, payment processing, shipping, analytics, and other operational functions.

Third-party services may be governed by their own terms and privacy practices.

Limitation of Liability

To the fullest extent permitted by applicable law, Novalya will not be responsible for indirect, incidental, special, or consequential losses arising from use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot lawfully be excluded.