Shipping policy

At Novalya, we aim to make ordering our portable personal care and everyday essentials convenient for customers around the world.

Free Worldwide Shipping

We offer FREE standard worldwide shipping on eligible orders placed through Novalya.xyz.

There is no additional standard shipping charge for qualifying destinations.

Order Processing

Once your order has been successfully submitted and payment has been authorized, it will enter processing.

Processing may include payment verification, order preparation, packaging, and transfer to the appropriate shipping provider.

Please make sure that your shipping address and contact information are accurate before submitting your order.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–14 days

The timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times can vary depending on the destination, local postal network, customs procedures, carrier workload, holidays, weather, transportation disruptions, or other circumstances beyond our reasonable control.

International Shipping

Novalya serves customers in many countries and regions around the world.

Some destinations may occasionally be unavailable because of carrier limitations, local regulations, international shipping restrictions, or circumstances outside our control.

If we are unable to ship an accepted order to your destination, we will contact you and provide an appropriate resolution.

Tracking Information

Tracking information will be provided when tracking is available for the applicable shipping service.

Please allow sufficient time after dispatch for the shipping carrier to register and update your tracking information.

It is normal for some shipments to have periods during which tracking information does not immediately change.

Address Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error after placing your order, contact us immediately at support@Novalya.xyz.

We will make reasonable efforts to update your information if the order has not yet been processed or dispatched.

We cannot guarantee that address changes can be completed after an order has entered the shipping network.

Delivery Delays

Occasionally, an order may take longer than the estimated 7–14 day timeframe.

A delayed tracking update does not necessarily mean that the shipment has been lost.

If your order is significantly delayed, please contact our support team. We will review the available information and assist you with the next appropriate step.

Lost or Damaged Packages

If you believe your shipment has been lost during transit or your package arrives damaged, please contact us with your order number and relevant information.

Photographs of damaged packaging or merchandise may be requested when appropriate.

We will review the situation and work with you toward a suitable resolution.