Refund policy

30-Day Return & Refund Policy

At Novalya, we want customers to feel confident when shopping with us. If your purchase does not work out as expected, eligible products may be returned within 30 days of delivery.

Return Eligibility

To qualify for a return, your request must generally be submitted within 30 days of the date your order was delivered.

Unless the product arrived damaged, defective, incorrect, or otherwise unsuitable due to an issue attributable to us, returned merchandise should be unused, in substantially the same condition in which it was received, and include its original packaging where reasonably applicable.

For hygiene and safety reasons, certain opened or used personal care products may not be eligible for return unless they are defective, damaged upon arrival, or incorrect. Eligibility will be assessed based on the condition and nature of the product.

Free Returns

Novalya provides free returns for eligible purchases accepted under this policy.

Please do not return merchandise without contacting us first. To begin a return, email:

support@Novalya.xyz

Include your order number, the item you wish to return, and a brief explanation of your request. If the product arrived damaged or incorrect, photographs may help us resolve the issue more quickly.

Once approved, we will provide return instructions.

Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@Novalya.xyz. Include your order information and, where appropriate, clear photographs showing the issue.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method used for the purchase. Your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original payment processing timelines are controlled by the applicable financial institution and are outside Novalya's direct control.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible.

We will make a reasonable effort to accommodate your request. However, orders that have already entered processing or shipping may not be cancellable. If cancellation is no longer possible, you may request a return after receiving the order, subject to this policy.

Exceptions

Returns may be declined for products that show signs of misuse, intentional damage, unauthorized alteration, or excessive use unrelated to normal inspection.

Items designated as final sale, personalized products, or products subject to health and hygiene restrictions may also have different return conditions where permitted by applicable law. Any such restrictions will be communicated where relevant.

Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.