Contact Us

We're Here to Help

Thank you for visiting Novalya. Whether you have a question about one of our products, need assistance with an existing order, or simply want more information before making a purchase, our customer support team is here to help.

We believe good customer service should be clear, helpful, and easy to access. Please feel welcome to contact us regarding product information, order status, shipping, returns, refunds, or other questions related to your experience with Novalya.

Customer Support

Email: support@Novalya.xyz
Phone: +1 (604) 312-3669

Mailing Address:
Novalya
3101-1372 Seymour St, Vancouver, BC V6B 0L1, Canada

When contacting us about an existing purchase, please include your order number and the email address used when placing your order. This helps us locate your purchase and respond more efficiently.

Order & Shipping Questions

Orders are shipped worldwide with free standard shipping. Our estimated delivery timeframe is generally 7–14 days after shipment, although delivery times may vary depending on destination, customs processing, carrier operations, holidays, weather, and other circumstances outside our reasonable control.

If you have questions about tracking or believe there may be an issue with your shipment, please contact our support team.

Returns & Refunds

Eligible purchases may be returned within 30 days in accordance with our Return & Refund Policy. We provide free returns for qualifying orders.

Before sending an item back, please contact us at support@Novalya.xyz so our team can review your request and provide the appropriate return instructions.

We appreciate every customer who chooses Novalya and look forward to assisting you.